Coordinated vulnerability disclosure
Coordinated Vulnerability Disclosure
At Linehub, we are deeply committed to the security of our systems and the protection of our users. Despite our best efforts, vulnerabilities can still arise. We greatly value the work of security researchers who help identify these issues and welcome their responsible contributions.
Reporting a Vulnerability
If you believe you have discovered a vulnerability, please report it responsibly via:
- Email: [email protected]
What to Include in Your Report
- A clear description of the vulnerability and its potential impact;
- Detailed, step-by-step instructions to reproduce it;
- Relevant screenshots, proof, or a safe proof-of-concept (avoid including any sensitive data).
Guidelines – What We Ask From You
To protect the safety, privacy, and availability of our systems, users, and data, please follow these rules:
Do NOT:
- Publicly disclose the vulnerability before it is fixed;
- Copy, modify, or delete any data;
- Alter systems or disrupt our services;
- Target physical security measures or third-party systems;
- Introduce malware;
- Perform brute-force, DDoS, or other destructive attacks;
- Engage in social engineering or send spam;
- Publicly share confidential information;
- Download or access more data than strictly necessary to demonstrate the issue.
Do:
- Delete any confidential data obtained as soon as possible;
- Act in good faith to avoid privacy violations, data destruction, or service interruptions;
- Provide enough detail for us to reproduce and resolve the issue quickly;
- Report responsibly and contact us directly.
What You Can Expect From Us
We commit to the following:
- Acknowledging your report within 5 business days;
- Carefully reviewing and assessing the vulnerability;
- Providing an estimated timeline for resolution;
- Treating your report confidentially;
- Not sharing your personal information with third parties without consent (unless legally required);
- Accepting anonymous or pseudonymous reports (note: we won’t be able to update you on progress in these cases);
- For high-quality reports of previously unknown issues (if you choose to be credited):
- Keeping you informed about remediation progress;
- Crediting you as the discoverer in communications related to the issue;
- Adding your name to our Wall of Fame as a public thank-you for your contribution.
We work hard to fix reported issues as quickly as possible.
Thank You!Thank you for helping make Linehub safer and more secure. Your responsible disclosures make a real difference.
